We’re always here to listen and value what you have to say. Whether you have a question, feedback, or just want to share your experience, we’re ready to hear it.
Your thoughts help us grow and create even better experiences for you. Reach out anytime—we’d love to connect and start a conversation.
In the event that I have not received my order and suspect it may be lost, how can you help?
If tracking information is unavailable, we are responsible for either sending you a replacement item or issuing a full refund.
If tracking information indicates the parcel is already in transit, we recommend reaching out to your local post office with the provided tracking number for further assistance. Rest assured, we will also contact them on our end and provide you with any updates as soon as possible.
Where can I locate the tracking number for my order?
You can find your tracking number either in your account details or in the email we sent you after marking your order as shipped. Please check your email inbox or spam folder for further information.
I have made the payment, but the order status still shows as unpaid. Can you please clarify the status of my payment?
Unfortunately, we don’t have direct control over your payment as it is processed through Stripe or Paypal. If you believe there is an issue with the payment status, we recommend reaching out to PayPal, Stripe, or your bank for further assistance and information.
Which shipping carrier will be used for my package?
Typically, we use USPS Ground Advantage or Priority Mail like Fedex/DHL to ship your package.
Can I update or modify my shipping address if needed?
Please note that you can only make changes to your shipping address within the first two hours after placing your order.
What forms of payment do you accept?
We accept payments made through Credit Card (processed by Stripe) and PayPal.
What is the time frame for canceling my order before it is shipped?
You can cancel your order within the first 2 hours after it has been placed.
What is the estimated delivery time for my country?
The ETA per country is as follows:
United States: 2-5 business days
Australia and New Zealand: 10-15 business days
France: 10-15 business days
Norway: 10-15 business days
Germany: 10-15 business days
Sweden: 10-15 business days
Switzerland: 10-15 business days
United Kingdom: 6-10 business days
Other EU countries: 11-16 days
Will my card or PayPal account be charged monthly?
Currently, we do not offer any subscription service, so there is no need to be concerned about recurring charges. However, if we introduce this service in the future, we will notify you through store notifications and emails.
What are my options if my item is made incorrectly?
No need to worry. Please don’t hesitate to reach out to us here, and we will gladly send you a replacement at no additional cost. For further details, you can refer to our Terms of Use page.
Will the jewelry be waterproof?
Yes, our jewelry is waterproof. But we don’t recommend keeping it in water or a humid environment often, as this can make the gold-filled layer tarnish faster.
What is the expected processing time for my order?
Generally, for items that are made-to-order, we require approximately 2-4 business days to complete your order.
What is the material of your jewelry?
We currently offer brass and 925 sterling silver. 14K real gold may be available in the future.
Can I add money to my account now to use for shopping later?
Sure! Just go here to add money to your account, and check your account page for the latest deposit details.
