Return, Exchange, and Cancellation Policy
We appreciate your trust in our products and services. Below, we outline our policies regarding returns, exchanges, and cancellations for your reference.
Return Policy: You have the option to return a product within 30 days of receiving it. To be eligible for a return, the product must be in perfect condition.
Personalized Items: Please note that we do not accept returns or exchanges for personalized items. Each personalized item is carefully crafted to your specifications, making them unique and non-returnable.
Incorrect Shipping Address: We cannot take responsibility for lost packages or shipping errors resulting from incorrect shipping addresses provided during the order placement.
Return for Non-Personalized Items: If you wish to return a non-personalized item without any quality or design issues, you will be responsible for covering all postage costs. The returned item must be in pristine condition.
Our Commitment: We are committed to ensuring your satisfaction. In the following scenarios, we will bear the cost of sending you a replacement or providing a full refund:
- Incorrect designs (particularly for custom requests).
- Receipt of broken products (though we guarantee the quality at dispatch).
- Items significantly differ from their picture and description.
- Package loss or meeting any of the three aforementioned conditions (Please allow us 1-2 working days to coordinate with the shipping carrier). We will respond promptly and take necessary action upon confirmation from the shipping carrier.
Color Differences: Please note that color differences are not covered under the above terms.
Order Cancellation: You have the option to request an order cancellation and a full refund within two hours of making your purchase.
We value your satisfaction and strive to provide the best possible customer experience. If you have any questions or concerns regarding our policies, please do not hesitate to contact our customer support team. We are here to assist you.
Thank you for choosing Jzminimalist.
